Terms of Service

By using the Neocarbon app you agree to these terms. What this app is. This app is a support companion for Neocarbon TENS devices. It provides guidance videos, help articles, a way to log your own sessions, and access to replacements and member offers. Not medical advice. This app does not diagnose, treat, cure, or prevent any condition. The guidance and videos are general information only and are not a substitute for professional medical advice. Always follow the instruction manual supplied with your device, and consult a healthcare professional before using a TENS device — particularly if you have a pacemaker or other implanted electronic device, a heart condition, epilepsy, or are pregnant. Your account. You are responsible for keeping access to your email account secure, since sign-in links are sent there. Session logs you create are yours; you may request deletion of your account and its data at any time by contacting support. Purchases. Products are sold and fulfilled through our Shopify store, under its own terms and return policy. Discount codes shown in this app may change or expire at any time. Changes. We may update these terms as the app evolves. Continued use after an update means you accept the revised terms. Contact. For questions about these terms, contact support from the Support tab.